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Remedy Users Groups are established to share ideas and
information about products developed by the Remedy Corporation and other
related products.
Membership
in a RUG is free and is open to current and prospective customers of
Remedy. RUGs give Remedy users a forum to voice issues they find important
as well as providing educational information.
Texas Remedy User Group
Bull
Creek
Data Corporation sponsors the Texas Remedy Users Group
(TRUG).
Next Meeting - Spring TRUG 2009:
Our
next meeting will be on May 22, 2008 from 9:00 AM to 3:00 PM in Austin,
Texas at the Dave
& Buster's in the Arboretum (near Highway 183 & MoPac/Loop
1). Breakfast will be served at 8:00
AM, lunch is at 12:00 and our caffine & sugar break will be at 2:00 PM.
Register Here
Thanks
to our sponsors ARSmarts, Knowlysis, All Things Functional and Bull Creek Data you will be treated to
a full day of information, food, sharing and Fun! Sponsors will be
presenting their integrated Remedy based solutions, hands on experiences
and you will have the opportunity to learn more about their products and
integrations and experiences.
Here
is a synopsis of what you can expect from our sponsors:
v ARSmarts - This presentation will introduce you to a very powerful
AR System companion product: ARSmarts
Ø ARSmarts significantly increases the productivity of
your Remedy technicians, support specialists, developers, and application
managers (ITSM). The presentation consists of a PowerPoint presentation to
explain the main functionalities of the product, followed by a live
demonstration of ARSmarts by the developers themselves.
Ø ARSmarts allows easy navigation through AR System
objects thanks to exhaustive cross-references. It is also the most efficient instrument
available nowadays to compare AR System applications. ARSmarts’ versatile
search capabilities allow for transparent in-depth understanding of your
applications. The complete HTML
report facility generates technical documentation automatically. After the
demonstration you will be convinced that ARSmarts increases productivity
and quality simultaneously.
v Knowlysis - Less time to
resolution with better use of a knowledge management processes and more
effectively gathering incident information means increased customer and
analyst satisfaction!
Ø Every
organization is required to resolve internal and external customer
problems. But do you solve the same problem multiple times? If so,
where would you begin the effort to improve your knowledge management
system? Effective knowledge management requires not only the
appropriate technology, but also proven, reliable processes. Learn
the latest best practices in knowledge management using industry standard
Knowledge Centered Support (KCS) to begin the way forward toward more
efficient and effective problem resolution.
Ø It is virtually
impossible to resolve a technical support issue without a good
understanding of the problem. Gaining that understanding can be a
challenging, time consuming process; for both the end user and the
technical support staff. Is there a better way to gather reported incident
information? The BMC Desktop Capture and Application Problem
Resolution products use technology that is analogous to a black box flight
recorder used in aircraft, that is deployed on demand to the end-users’
computer. It records screen events, sequence of user actions,
configuration and performance information while the end-user is reproducing
the issue, and attaches the recording to a Remedy Help Desk ticket.
Discover how you can replace your error-prone, manual collection
processes with these automated, time-saving BMC solutions.
v All Things Functional - Get data
safely in and out of CMDB and ITSM for immediate enablement using OOB
tools. Learn what data actually gets
brought in with the initial installation and how to bring it in later. Also learn how to pull it out to clean up
your environment.
Ø BSM (Business
Service Model)
§ Service Support
§ Service
Automation
§ Service
Assurance
§ Atrium
Disciplines
Ø CMDB + XML
Package
§ History of OOB
data
§ Sources of data
used in this project
§ Transformation
of data for best practices and best utilization
§ Location of
tools for CMDB 2.1 and 7.5
§ How is it used
and who was it designed for?
Ø ITSM + DMT
Workbooks
§ History of OOB
data
§ Sources of data
used in this project
§ Transformation
of data for best practices and best utilization
§ Location of
tools for ITSM 7.0 and 7.5
§ How is it used
and who was it designed for?
Ø How does it all
tie together and why is this important?
Ø Where can I get
it?
v Bull Creek Data – We will share
customer success stories using ARSystem and ITSM. Hear how one Texas customer virtualized
their Helpdesk, details of a recent installation of recent ARSystem 7.5 and
ITSM 7.5 in “the cloud”, and follow up with another customer after their
implementation of ITIL principles using ITSM.
Ø ARSystem 7.5
Ø Developer
Studio
Ø ITSM 7.5
·
Get
updated information about the WWRUG happening in Las Vegas this November
·
Participate in group discussions about the AR System, ITSM,
with our Panel comprised of Vendors, Consultants and Customers. Bring your ideas, problems, solutions,
and questions!
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Discover what other customers are experiencing and how they have
approached them.
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Register on site to win a Free Day of Consulting from Bull
Creek Data
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Dave
& Buster's is now equipped with wireless access throughout the
facility, so bring your laptop!
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