Fall 2002 TRUG Meeting agenda
In addition to our featured TRUG sponsors, your
fellow Users have offered to present as listed. Sessions can be broken
down into multiple areas of interest as suggested by you. Bring your
ideas, questions, problems, solutions to the group for discussion and
presentation. Remember, there are no dumb questions. We will have
internet access with a wireless access point for your convenience.
| Time |
Topic |
Company |
Presenter |
Notes |
| 9:00 AM |
Welcome |
Bull Creek Data |
Phil Bautista |
Register for our drawing for an Intel Pro PC USB Camera |
| 9:15 AM |
Management Reporting: What do you do? How do you do it?
...and most importantly, Why? |
TorchQuest |
Jeff Brantley |
An exchange of ideas and information about generating
effective reports, the decisions they drive, and the ongoing measurement
and improvement of the service desk function. |
| 10:00 AM |
Break |
Bull Creek Data |
Phil Bautista |
Coffee, Tea and Soft Drinks provided throughout the day! |
| 10:15 AM |
AREA Plugin / LDAP issues |
University of North Texas |
Axton Grams; Christopher Strauss |
Hear Chris talk about the challenges he has faced with the LDAP
integration. They will access their server and show the AREA plugin on
their system. |
| 11:00 AM |
Break |
Bull Creek Data |
Phil Bautista |
Coffee, Tea and Soft Drinks provided throughout the day! |
| 11:15 AM |
ESS@Work and SAP/R3 |
Buoyant Solutions |
Gidd Calden |
ESS@Work; Remedy based
applications and SAP/R3 integration |
| 12:00 PM |
Lunch |
TRUG sponsors |
TorchQuest & BCD |
Provided by your TRUG sponsors; TorchQuest, Buoyant Solutions
and Bull Creek Data |
| 1:15 PM |
Discussion Group Breakout |
All |
Users/Admins/Attendees |
Potential for more than one based upon interest and suggestions. |
| 1:45 PM |
Break |
Bull Creek Data |
Phil Bautista |
Coffee, Tea and Soft Drinks provided throughout the day! |
| 2:00 PM |
Discussion Group Breakout |
All |
Users/Admins/Attendees |
Potential for more than one based upon interest and suggestions. |
| 2:30 PM |
On the Phone w/Remedy Technical Support |
Remedy |
Bob Tagg |
30 minutes with Remedy Technical Support, User Q & A |
| 3:00 PM |
Suggestions, Prize Drawing & Adjourn |
Bull Creek Data |
Phil Bautista |
Thanks for your participation and attendance, see you next time! |